General Operations


Our services are free. It is a good idea to familiarize yourself with our eligibility criteria before coming to our clinic (see the section “Eligibility for our services”).

Consultations take place every Wednesday from 4:00 pm-7:00 pm at 99 Bernard Street West. You are strongly encouraged to bring all relevant documents with you, including proof of your financial situation (eg. pay stubs, tax return, proof of receipt of social assistance or employment insurance). You will be asked to declare your sources of income so that we can verify your eligibility for our services. You do not need to make an appointment before coming consultations take place on a first come, first served basis.

You will meet with a law student or a volunteer lawyer. It is after this meeting that we will confirm your eligibility to our services. Except in rare cases where we can assist you fully during the first meeting, we will follow up with you by telephone or email to inform you of how we may assist you.

We do not provide representation before courts or tribunals. If you would like to hire a lawyer, we suggest that you contact the Montreal Bar at 514-866-2490 to obtain a referral.

Eligibility for our services:

If you are looking to obtain general information on your rights:

Our law students, under the supervision of lawyers, can provide you with legal information. As a starting point, we suggest that you consult the Éducaloi website at http://www.educaloi.qc.ca, or visit one of the local legal information centres in Quebec: http://justicedeproximite.qc.ca  (website in French only, see here for information in English: http://www.educaloi.qc.ca/en/services-and-resources/useful-resources).

If you are seeking assistance in order to represent yourself in legal proceedings or exercise your rights before a tribunal, we will verify that: 

You are not covered by Legal Aid for a financial or other reason. To check your eligibility for Legal Aid, you must make an appointment with the Legal Aid Office or community legal centre in your area. For the locations of the community legal centers, visit the website of the Commission des services juridiques.

And that:

You do not have the means to hire a lawyer.

In order to ensure that no one is unfairly excluded from our services, we evaluate each request on a case by case basis. The following criteria serve as a guide:

  • You have a right to assert
  • Hiring a lawyer is impossible given your financial situation or would result in undue stress that could compromise your overall wellbeing
  • Without legal assistance, there is a risk that you will suffer a real injustice
  • Due to the complex nature of your situation, you have been unable to convince a lawyer to take on your case
  • There is no conflict of interest with the Mile End Legal Clinic.

As an indication, it is rare that a person who makes an annual salary of $50,000 or more will fit the above criteria.

If, following our evaluation, we conclude that you meet the eligibility criteria for our services, we will endeavor to find a volunteer lawyer to assist you. However, we cannot guarantee assistance because our services depend on the availability and areas of expertise of our volunteer lawyers.

We may refuse your request without providing any justification. We may also request further information or documentation in order to evaluate your request, especially regarding your financial situation.


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